1. Before-sales service
a. Customer visits
b. Sample delivery
c. Making samples
2. Complete and effective after-sales service system
a. Allocation of personnel
In order to provide ˇ°prompt and reliableˇ± customer service, the company has a team of over 90
professional technicians who are able to provide on-site technical support to customers within a day.
b. Allocation of resources
In order to provide ˇ°prompt and reliableˇ± customer service, the company is equipped with various
apparatus and equipments that are required .
c. Service Model
In order to provide ˇ°prompt and reliableˇ± service, the company established a specialized ˇ°Customer
Service Departmentˇ±. This allows the company to focus on assisting customers with difficulties in their
production line and resolve customer complaints.
Based on current market demand, we also provide customers with ˇ°one-stopˇ± services which means our
technicians will follow through sampling process, preliminary production and actual production.
3. Customer service hotline
ShangHai: (021)-64401848
